Ticketing System

Ticketing System

Hello @Xcellities

What is the ticketing system?

A way to manage your DevOps related queries.

What's the need of implementing a ticketing system?

1. To keep track of all of your queries.
2. To provide Transparency in the flow of work in a properly documented way.
3. Provide real-time updates.
4. Provide a knowledge base for frequent issues.

How does it work?

Just send mail to 'devops@openxcell.info' with all the relevant details and you will be notified about the SLA(Service level agreement) with a ticket number.
All the future interaction will be based on ticket number.

*No issues will be taken by the DevOps team on any other medium. ie skype, slack, verbal etc.
**No matter how big or urgent issue is.

If you have any concern related to the ticketing system. feel free to contact us via ticketing system ;) 


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